Refund Policy
Thank you for shopping with From East Studio. We want you to love your purchase. Please review our refund and return policy below.
Last updated: October, 2025
Company Name: From East Studio
1. Returns
We accept returns within 30 days of receiving your order. To be eligible for a return:
- The item must be unused and in its original packaging.
- You must provide proof of purchase.
Please contact us via email before sending any items back:
📧 fromeast2025@outlook.com
2. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
3. Exchanges
We only replace items that are defective or damaged. If you need an exchange for the same product, please email us first.
4. Non-Refundable Items
The following items are non-refundable:
- Gift cards or downloadable digital products
- Discounted or clearance items
- Customized or made-to-order products
5. Shipping Costs
Customers are responsible for return shipping costs unless the product is defective or sent in error.
6. Processing Time
Refunds are usually processed within 5–10 business days after we receive and inspect your return. Please note that your bank or credit card company may take additional time to process and post the refund.
7. Contact Us
If you have any questions about our refund policy, contact us at:
📧 fromeast2025@outlook.com